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THANK YOU FOR SHOPPING WITH US

 

OUR STORE POLICIES ARE AS FOLLOWS

 

1.

Returns & Exchanges

We hope you love your item, but if you don't we understand. The time frame for returns is 14 days for your cooling off period. When returning your item, please ensure all the tags are in place to be eligible for your exchange. Postage for your exchange will be covered by you the customer, we advise to send your item tracked so it is returned in due course, once checked your new item will be sent to you accordingly.

 

2.

Refunds

Refunds are eligible only within the 14 day cooling period, after that exchanges or credit notes are available only. Once we receive your return, the item is checked (allow 5-7 days) once confirmed your item is refunded to your original payment. If your item has been bought via sale section then it is final and cannot be refunded. 

3.

Hygiene Policy

When trying your purchases on please ensure you try on over underwear and hygiene labels stay in tact, any items returned without hygiene label will be refused for refund.

 

4.

Shipping & Delivery 

We are a UK based brand, so all national orders are sent accordingly to which level of postage you choose on our shipping page at the checkout. International orders are sent either with DHL or Royal Mail depending on your location. Each items tracking information is sent to your registered email, once your item has reached your location the tax duties is paid by you the customer. Pre order items are a minimum of 6 weeks depending on manufacturer process.

 

5.

Incorrect/Faulty Order

For incorrect or a faulty order please report this within 48hrs of receiving. The shipping cost will be covered by us as it is a mistake that shouldn't happen. Your replacement item will be sent tracked once we have checked and received your faulty/incorrect item.

 

 

Any alternative queries please email

hello@delaraswimshop.com